Manage Billing Details

Emily Truong

November 15, 2025 02:28

This page is focused on actionable items like making changes, reviewing statements, and troubleshooting billing issues. To learn more about choosing and setting up your payment type, see Understand Billing Methods.

View Billing History

Credit/Debit Card History

When paying by credit (or debit) card, your payment is charged on the 1st of the month for the previous month’s ad spend. GroundTruth Ads Manager billing statements are uploaded and available for access in the platform between the 2nd-7th of each month.

To locate monthly billing statements in Ads Manager:

Log into your Ads Manager account
Toggle the hamburger menu (insert icon)
Select “Billing”
Click on the month’s billing statement you wish to view under Transaction Statements

If your tenant has the Account-Level Credit Card feature enabled, your billing statement will be broken down in the following way:

Total Tenant Spend: Comprehensive summary of total ad spend across all connected accounts. This section is labeled “ACCOUNT SUMMARY” on your statement.
Detailed Breakdown: Individual sections detailed the spend for each specific account. These sections are labeled “ACCOUNT SUMMARY FOR [Account Name]"

Invoice History

As an invoiced tenant your monthly invoices regarding your account’s media activity will be generated and set to the email(s) on file by the 15th of each month. The email on file will be the one used when initially setting up your tenant. If you wish to change the email or add additional recipients, please see Edit Billing & Payment Details → Assign Billing Contacts below.

Invoices are not saved in GroundTruth Ads Manager.

If you were previously paying for ad spend via card then switched to invoice, your past card statements will remain in your tenant under Billing for reference.

Promotions & Credits

If you meet the requirements to receive promotional or advertising credits, these will be applied to your tenant (parent account) and viewable in the “Promotions & Credits” section of Billing.

Application: Valid promotional codes or advertising credits are applied to your tenant (parent account) and deducted from our next billing event. Credits are applied at the tenant level only at this time, not at the individual account or campaign level.
Timing: The Date column indicates when the credit was applied. Depending on your ad spend and billing cycle, the credit may be applied as a lump sum in the next billing cycle or spread out over several cycles.
Usage: Your credit amount is displayed in the currency it was issued in. Credits are non-transferable and cannot be exchanged for another currency, used in a different GroundTruth Ads Manager account, or used outside of the platform.

For details about live promotions (good through Q1 2026), visit the following pages:

CTV+ | Amplify Your Results with CTV+ Incentives
Audio+ | Audio Campaigns in Ads Manager
DOOH+ | Digital Out-of-Home (DOOH) Campaigns in Ads Manager

Edit Billing & Payment Details

Assign Billing Contact(s)

By default, the email address used to create the tenant (parent account) is the primary recipient for all billing notifications / invoices.

The number of authorized recipients depends on your billing method:

Card: Only one email recipient is allowed for billing notifications.
Invoice: You have the option to designate multiple email recipients for invoices.

Contact your GroundTruth representative or selfservehelp@groundtruth.com to inquire about adjusting billing contact information.

Add a New Payment Method

You can easily add a new card to your tenant using one of two methods:

Method 1: During Ad Group Creation

When you save and launch your first ad group, you’ll be automatically prompted to enter your card information if no card is currently on file. A card needs to be on file in order to start delivering ads.

Method 2: Via the Billing Menu

To add a new card at any time, follow these steps:

Log into your GroundTruth Ads Manager account
Click on the hamburger menu in the top left corner [insert icon]
Select “Billing” from the drop down menu
On the Billing page, click “(+) Add Payment Method”
Enter your card details, acknowledge the hold amount (which varies by card type), and click “Add New Card.”

Switch Billing Method (Credit Card to Invoice)

If your business meets our credit criteria, you may qualify to pay for your GroundTruth Ads Manager media spend using a monthly Invoiced Billing account instead of automatic credit card charges. Read more about Invoiced Billing here.

Please note that once the billing method has been switched from card to invoice, it cannot be switched back. The change is permanent.

Understand Billing Threshold

The standard billing threshold for new card-based accounts is $500.00. This means you are automatically changed whenever your total ad spend reaches the threshold amount through the month.

Mid-Month Billing: You are charged $500.00 each time your campaigns hit that threshold
End-of-Month Billing: On the 1st of the following month, you are charged for any remaining balance that did not reach the threshold amount.

For example, if your total monthly ad spend is $1,200, you would be charged 3 times:

$500 during month for 1st threshold hit
$500 during month for 2nd threshold hit
$200 on the 1st of the next month

Requesting an Increase: To request an increase to your billing threshold, please submit your request to your GroundTruth representative or email selfservehelp@groundtruth.com. All requests are subject to review and approval.

Change Invoice Setup

The standard invoice setup is to combine all account activity into the same invoice. If you have multiple accounts under your tenant and you wish to receive separate invoices for each account, please reach out to your GroundTruth representative or email selfservehelp@groundtruth.com to submit your request.

Payment Failures & Disputes

The primary difference between a Payment Failure and a Payment Dispute lies in the necessary resolution steps.

Failure: Typically a technical issue (e.g. expired card, insufficient funds) that can easily be resolved within Ads Manager or a quick conversation with the issuing bank.
Dispute: A formal claim initiated by the customer with their bank, which requires a more complex, external resolutions process.

Regardless of the issue, all active campaigns will pause until the outstanding balance is recovered.

Credit Card Failure

In the event of a payment failure, your ad campaign will be paused. You will not receive any additional charges until the outstanding balance is paid.

Once the balance is resolved, we will resume any active or scheduled ads and attempt to make up for any lost time to meet the original campaign dates and budgets.

Here are the most common payment issues we see on our platform and how to resolve them:

DECLINE CODE	DESCRIPTION	NEXT STEPS
insufficient_funds	The card has insufficient funds to complete the purchase.	The customer needs to use an alternative payment method.
generic_decline	The card was declined for an unknown reason or possibly triggered by a blocked payment rule.	The customer needs to contact their card issuer for more information.
invalid_account	The card, or account the card is connected to, is invalid.	The customer needs to contact their card issuer to check that the card is working correctly.
card_not_supported	The card does not support this type of purchase.	The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.
incorrect_number	The card number is incorrect.	The customer needs to try again using the correct card number.
expired_card	The card has expired.	The customer needs to use another card.

If you receive a decline code other than those listed above, please visit the following page.

Payment Failure Resolution: After resolving the issue using the steps above, please navigate to the Billing page in your GroundTruth Ads Manager account and click the Retry button.

Manual Retries: Users have no limit on the number of times they can manually initiate a retry. The Retry option becomes available 1 hour after the previous failure.
Automatic Retries: Our system will automatically retry a card 2 times within a 48-hour gap after receiving decline codes.

If the issue persists after these steps, please contact your GroundTruth representative for further assistance.

Credit Card Dispute

If a dispute is initiated on any card, the customer's tenant status immediately becomes inactive and all campaigns will pause. This consequence holds true even for tenants with Account-Level Credit Cards; a dispute on a single card will pause delivery across all campaigns linked to that tenant. If the tenant is using multiple credit cards (aka Account-Level Credit Cards) and a dispute occurs on just one of the cards, delivery across all campaigns will pause.

Payment Dispute Resolution: Because disputes are initiated by the customer, they must be resolved directly through the issuing bank's process. The amount under dispute cannot be charged to another card on file. Once the dispute is resolved and the balance is recovered, your account and campaigns will be reactivated.

Invoice Dispute

If you wish to dispute any fees on an invoice or record of payment issued by GroundTruth, you must adhere to the following procedure:

Notification Requirement: You must notify GroundTruth in writing no later than fifteen (15) days following your receipt of the invoice or payment record.
Dispute Notice: This written notification (a "Dispute Notice") must clearly state the reasons for your dispute and the exact amount being contested.
Resolution Period: Upon receipt of the Dispute Notice, both parties agree to work in good faith to resolve the issue within fifteen (15) days.
Payment Following Resolution: If the dispute is resolved and additional amounts are found to be due to GroundTruth, those payments must be remitted within ten (10) days of the resolution date.
Unresolved Disputes: If the dispute remains unresolved forty-five (45) days after the date of the invoice in question, either party may declare the other in breach of terms and may pursue available legal remedies.

Frequently Asked Questions

If you have any questions regarding your statement, please contact your GroundTruth representative or selfservehelp@groundtruth.com.

Can I switch from credit card billing to invoice and vice versa? You can switch from credit card billing to invoice, but not the other way around. See Manage Billing Details (Section: Switch Billing Payment) for more information.
What happens if my campaign over-delivers? Credit/Debit cards that surpass the campaign budget specified by the user will either be credited on the end-of-month invoice or not charged on the end-of-month billing statement (card) for any excess charges incurred. For example, if your campaign budget is $1000 but your campaign delivered $1010, you will only be charged $1000.
What should I do if my card charge fails? Please follow the steps outlined in the “Payment Failure & Disputes” section above.
How can I update the email address(es) that receive billing statements? Contact your GroundTruth representative and note that it depends on your payment method. If you use Invoice Billing, you can update the recipient list to include multiple recipients, but if you pay by Credit Card, only one email recipient is permitted for billing notifications.